Last updated: 18 October 2026
Please read these Terms and Conditions carefully before using the NextWash app or website. By creating an account or placing an order you agree to them.
1. Who we are
NEXTWASH (“NextWash”, “we”, “us”) provides pickup, cleaning and delivery of clothes and household textiles in Hyderabad, India. Our address is Survey No. 64, Building No. 9, 13th Floor, Mind Space, Madhapur, Hyderabad, Telangana – 500081. Contact: support@nextwash.com, +91 99989 83765.
2. Your account
- You sign in with your mobile number, verified by a one-time password. You must be at least 18 years old and give accurate details.
- You are responsible for activity on your account. Keep your phone secure and tell us if you suspect misuse.
- You can ask us to delete your account at any time; see our account deletion page.
3. Services and service area
We offer services such as wash and fold, wash and iron, dry cleaning and others shown in the app. Services, items, prices and availability may change. We serve only the areas the app accepts when you add an address, and may decline an order we cannot serve.
4. Orders, pickup and delivery
- You choose a pickup date and time slot. Please make sure someone is available at the address. We may reschedule if a slot is unavailable.
- A pickup or delivery charge may apply. It is shown to you at checkout before you pay.
- Please check pockets and remove valuables before handing over your clothes. We are not responsible for items left in them.
- Minimum order weight or value may apply for some services; it is shown in the app.
5. Prices and payment
- Prices include applicable taxes unless stated otherwise.
- Services priced by weight are billed on the actual weight recorded at pickup. The amount shown before pickup is an estimate; the final amount may be a little higher or lower.
- Services priced per item are billed per item as shown in the app.
- Payments are made through Razorpay (card, UPI, netbanking, wallets) or, where offered, in cash or UPI to our rider. We do not store your card or bank details.
- If an item is added or removed after pickup, the bill is updated and you will see the new amount.
6. Wallet, coupons and referrals
- Coupons and referral rewards have their own conditions (such as a minimum order value, a validity period, and first-order-only offers). They have no cash value and cannot be combined unless stated.
- Wallet credit can be used only on NextWash orders and is lost if your account is deleted.
- We may withdraw offers or credit obtained through misuse or fraud.
7. Subscription plans
- A plan gives you a set amount of service (for example, kilograms and free pickups) for a set period at a fixed price.
- Unused kilograms, days or pickups do not carry over. When the plan ends or is used up, what is left expires.
- You can renew once your current plan is nearly used up, or buy a different plan that replaces the current one from that day.
- A plan, once bought, cannot be cancelled or refunded.
8. Cancellation and refunds
You can cancel an order in the app until our agent picks up your clothes. Refunds are described in our Refund Policy, which forms part of these Terms.
9. Care of your clothes
- We clean items following their care labels and good practice. Some fabrics, colours, embellishments or old stains may not respond to cleaning, and may fade, shrink or bleed even when handled correctly. Tell us about delicate items in advance.
- If something is damaged or lost while in our care, tell us within 24 hours of delivery. We will investigate and, where we are at fault, compensate you. Compensation will not exceed the value of the item after depreciation, and is subject to the limits below.
- Items not collected or accepted at delivery after reasonable attempts may be returned to our store; contact us to arrange redelivery.
10. Acceptable use
Do not misuse the app: no false orders, no attempts to bypass payment, no interference with our systems or other users, and no abuse of our staff. We may suspend or close accounts that do.
11. Termination
You may stop using NextWash at any time. We may suspend or end your access if you break these Terms or misuse the service. Orders already in progress will be completed or refunded as described in the Refund Policy.
12. Limitation of liability
To the extent allowed by law, NextWash is not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be excluded under Indian law.
13. Privacy
How we handle your personal data is described in our Privacy Policy.
14. Changes to these Terms
We may update these Terms. We will change the date at the top of this page and, for significant changes, tell you in the app. Continued use after a change means you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of India. Courts at Hyderabad, Telangana have jurisdiction. Please contact us first at support@nextwash.com so we can try to resolve the issue.
Contact us
Email: support@nextwash.com
Phone: +91 99989 83765