Last updated: 18 October 2026
This policy explains when you can cancel a NextWash order and how refunds work. It applies to orders placed in the NextWash app.
Cancelling an order
- You can cancel an order yourself in the app until our agent has picked up your clothes. That means while the order is Placed or Confirmed.
- Once your clothes have been picked up, the order can no longer be cancelled in the app. Please contact us and we will see what we can do.
- Once washing or cleaning has started on your clothes, we cannot offer a refund or cancel the order.
Refunds when you cancel before pickup
- Online payments (card, UPI, netbanking, wallets) are refunded to the original payment method. The refund is the amount you paid less any non-refundable fee charged by our payment provider for that payment. Banks usually take about 5–7 working days to show the money.
- Wallet credit or discount used on the order is returned to your NextWash wallet.
- Subscription orders: the free pickup slot is restored to your plan. Subscription orders normally have no payment of their own to refund.
- Cash or UPI paid to our rider: if you paid in person and then the order is cancelled, contact us and we will return the amount.
If we cancel or cannot complete your order
If we cancel an order (for example, we cannot serve your area or a slot is unavailable), everything you paid online for that order is refunded to the original payment method, and any wallet credit used is returned.
Weight-based orders
For services priced by weight, the final amount is calculated on the actual weight of your clothes recorded at pickup. If you paid an estimate in advance and the final amount is lower, we refund the difference; if it is higher, the balance is collected before delivery.
Subscription plans
A subscription plan, once bought, cannot be cancelled or refunded. Unused kilograms, days or pickups do not carry over and expire at the end of the plan. See our Terms and Conditions for how plans and renewals work.
Damaged or missing items
If an item is damaged or missing, tell us as soon as you receive your order, ideally within 24 hours of delivery, with photos if possible. We will look into it and respond. Pre-existing wear, colour bleeding or shrinkage that is inherent to the fabric is not covered.
Contact us
Email: support@nextwash.com
Phone: +91 99989 83765